Effective 16 November 2026
Privacy policy
Trust is one of the five standards we hold ourselves to. This page explains, in plain language, what we collect when you use khotels.ug, why we need it and how you stay in control.
In short
We collect only what we need to look after your stay, answer your enquiry or consider your job application.
We never sell your personal data.
We use Google Analytics and the Meta Pixel to improve the site and measure our ads. You can turn them off at any time.
You can ask to see, correct or delete your data at any time by writing to [email protected].
Who we are
khotels.ug is the website of K Hotels Entebbe, operated by K Holdiings Entebbe Ltd., Plot 32 Hill Road, Entebbe, Uganda ("K Hotels", "we", "us"). We decide how the personal data described here is used, so we are its data controller under Uganda's Data Protection and Privacy Act, 2019 and its 2021 regulations.
For any privacy question, write to [email protected] with "Privacy" in the subject line, call +256 777 824 000, or speak to our 24-hour front office.
What we collect, and why
Book a room online
- We receive
- Your booking is made in our secure booking engine, run for us by ResAvenue on bookings.resavenue.com. It collects your name, contact details, stay dates, guest numbers, requests and payment details.
- We use it to
- Confirm and manage your reservation, prepare your room and any transfer, and meet our legal and accounting duties.
Stay with us
- We receive
- The registration details required of hotels in Uganda, which can include identity or passport details, plus anything you share with our team.
- We use it to
- Check you in safely, meet legal registration requirements and deliver the service you ask for.
Send an event or contact enquiry
- We receive
- Name, email, phone, organisation, event details and your message.
- We use it to
- Reply to you and prepare a proposal.
Request in-room dining
- We receive
- Name, mobile number, room number and your order or dietary notes.
- We use it to
- Pass your request to our front office so we can serve you.
Apply for a job
- We receive
- Name, contact details, the role, availability, experience, your message and your CV.
- We use it to
- Consider your application and contact you about it.
Browse the site
- We receive
- Pages viewed, device and browser type, approximate location and how you arrived, collected by Google Analytics and the Meta Pixel. If you turn these off, nothing beyond the basic records every web server keeps.
- We use it to
- Understand which pages help guests, improve the site and measure our advertising.
Please do not send us payment card numbers, passport scans or health details through our website forms or by email. Our team will tell you the safe way to share anything sensitive.
Our reasons for using your data
- To fulfil a booking or request you made. We cannot reserve a room or answer an enquiry without your details.
- To meet the law. Hotels must keep guest registration, tax and accounting records.
- With your consent. Any marketing messages you sign up for, and analytics and advertising cookies for visitors browsing from Europe, who are asked before anything loads. You can withdraw consent at any time.
- For our legitimate interests. Keeping the website secure, preventing fraud and spam, understanding how the site is used, measuring our advertising and improving our service, always weighed against your rights. You can turn analytics and advertising cookies off at any time with the Cookie choices link at the bottom of every page.
Who we share it with
We share personal data only with the service providers who help us run the hotel and this website, and only for that purpose:
- ResAvenue: our online booking engine and payment processing for direct bookings.
- Web3Forms: delivers our event and contact enquiry forms to our inbox.
- FormSubmit: delivers in-room dining requests to our front office and job applications, including CVs, to [email protected].
- Google: our business email (Google Workspace), Google Analytics and the map on our contact page.
- Meta: the Meta Pixel, to measure our Facebook and Instagram advertising.
- Cloudflare: hosts the website and protects it from attacks.
We may also share data when the law requires it, for example with Ugandan authorities. We never sell personal data or let others use it for their own marketing.
Some of these providers store data outside Uganda. When that happens we rely on their contractual and security commitments to give your data a level of protection comparable to Ugandan law.
How long we keep it
We keep personal data only for as long as we need it for the purpose it was collected for, and for any period the law requires, in accordance with Uganda's Data Protection and Privacy Act, 2019. When it is no longer needed, we delete it or anonymise it securely.
Your rights
Under Uganda's Data Protection and Privacy Act you can ask us to:
- tell you what personal data we hold about you and give you a copy;
- correct anything that is wrong or incomplete;
- delete your data when we no longer need it or no longer have a lawful reason to keep it;
- stop or limit using it, including for marketing;
- withdraw any consent you gave, or turn off analytics and advertising cookies.
Write to [email protected]. We may ask you to confirm your identity, and we will reply as soon as we can, within the time the law allows. If you are not satisfied with our answer, you can complain to Uganda's Personal Data Protection Office.
How we protect it
The website runs only over an encrypted connection, payments are handled by our booking engine rather than by us, and only the team members who need your details can see them. We review our providers and our own practices regularly.
Children
Our website is not aimed at children. A booking that includes a child is made by an adult on the child's behalf.
Changes to this policy
When our practices change we will update this page and the date at the top. For significant changes we will also show a notice on the website.
Questions about this page? Write to [email protected] or call +256 777 824 000.