Terms of use

khotels.ug and K Hotels Entebbe are operated by K Holdiings Entebbe Ltd., Plot 32 Hill Road, Entebbe, Uganda ("K Hotels", "we", "us"). By using this website or booking through it, you agree to these terms. If you do not agree, please do not use the website.

• Bookings are made in our secure booking engine, run for us by ResAvenue. Your reservation is confirmed only when you receive the confirmation email.
• The price, payment, cancellation and no-show rules for your rate are shown before you pay and in your confirmation. Those rules form part of your booking, so please read them.
• Room rates on our website are per room per night and include breakfast and Wi-Fi unless the rate says otherwise. Prices shown elsewhere on the site are a guide and can change; the price in the booking engine at the time you book is the one that applies.
• Please give accurate details for every guest. We may need to see identification when you check in.

• Code DIRECT26 gives 20% off eligible rates booked on khotels.ug. It cannot be combined with other offers unless we say so.
• Direct bookings include one complimentary airport transfer, either the pick-up or the drop-off. Please book it with us before you travel.
• Direct bookings of our Lake Suites include a welcome fruit basket.
• We may change or end an offer at any time. Bookings already confirmed keep the offer they were made with.

• Check-in is from 2:00 pm and check-out is by 12:00 noon.
• Pets are not allowed.
• Additional services, such as extra transfers, spa treatments and dining, are charged separately unless included in your rate.
• Right of admission is reserved.

Sending an event enquiry or an in-room dining request through the website does not create a booking. An event is confirmed only once we have agreed the details with you in writing.

• We work hard to keep information accurate, including opening hours, menus, prices and ratings, but it can change. If something matters to your plans, please confirm it with our front office.
• The words, photographs, logos and design on this site belong to K Holdiings Entebbe Ltd. or are used with permission. You may share links to our pages, but you may not copy or reuse our content for commercial purposes without our written permission.
• Please do not misuse the website: for example, by trying to break its security, sending spam through our forms or submitting someone else's details.
• Links to other websites, such as our booking engine, review sites and social media, are provided for convenience. Those sites have their own terms.

Nothing in these terms limits any rights you have under Ugandan consumer law. Apart from those rights, we are not responsible for losses caused by events outside our reasonable control, by temporary unavailability of the website, or by the content of other websites we link to.

These terms are governed by the laws of Uganda. If something goes wrong, please talk to us first at [email protected] or +256 777 824 000; most concerns are resolved quickly. Any dispute we cannot resolve together will be handled by the courts of Uganda.

We may update these terms from time to time. The version on this page on the day you book applies to your booking.